Tracking and Analytics

Responsive Website Design

Your company spends a lot of time and effort to grab the attention of new customers. Most of the companies don't spend enough to train their customer services team so that they are able to convert random client calls into your customers. It depends on your CSR team that if they are trained enough to generate more leads rather than the investment that you are throwing into various marketing strategies. All of your marketing investment and efforts that are being done to attract new customers will be wasted if you are not spending on improving the capabilities and performance of your team.

As the competition is getting harder with the passage of time, your business website needs a skilled team for optimization so that it is able to cope-up with your competitors. With NOORAX's CSR Training program you will be able to book more customers from your existing pool of leads.

  • Value Of CSR Training Program

    1. Detailed Review Of the Situation

      Our experts are going to conduct a detailed meeting with your CSR team followed by performing a detailed review of your inbound phone calls. Our professional will work closely with your team for the identification of their strengths and opportunities they currently have that need to be focused on.

    2. Designing A Custom Strategy For Your Team

      The next step would be developing a unique strategy for your team based on the CSR needs of your business. Moreover, bi-weekly sessions will be arranged to properly train your team by providing an opportunity to work on call scenarios. The detailed progress of your CSR team will be monitored through weekly progress reports.

    3. Keeping Patience

      As a business owner, you must recognize the fact that it will take some time to achieve your revenue goals so it is a long-term process and you have to be patient the training process will have to be refreshed again after every few months to keep your team up to date with the current market trends.

If you are interested in our CSR Training program, get in touch with our experts at NOORAX and feel free to ContactUs.